Tag Archives: customer

Why Quotes are important.

We are all living in a time where there is stress around every corner, even with the best efforts, sometimes it can’t be avoided. We all seek new ways to escape stress or ways to deal with the stress of day to day life.

Sometimes friends and family are not available when we may want to turn to them for advise or to simply get things off of our chests. This is the same in business, everyone that is part of a team working within a business has stress to deal with on a daily basis within the work place, not to mention their own personal lives.

At times, it can be hard to separate the two even more so when you are having a tough day at work, so it is vital we know how to deal with these feelings and how to control them without it interfering with your work. We have to remain professional at all times, no matter the industry we are in.

Motivational quotes provide us with a quick and timely burst of wisdom to get our focus back, offering inspiration to your friends, family, work colleagues or employees is a great way to aide people and help them focus on the specific goal or action plan.

At BHMA, we highly value all of our customers and provide them with a service that is second to none.

Each and every customer is treated the same regardless of the amount they are spending, how easy or complicated their order is. Our customers are the purpose of our work and not only that, they are part of our business.

At BHMA, we like to stay focused and never let any of our own personal matters affect our quality of work, this is why we live by the following quote.

 

 

Our Customer IS the most important person ever to visit our websites or our premises.
They are NOT dependant on us, We are dependant on them.
They are NOT an interruption in our work, They are the purpose of it!
They are NOT an outsider in our business, They are part of it.
Serving them is NOT doing them a favour, They are doing us a favour by allowing us to serve them.

 

Visit us today at: www.bhma.co.uk
Call us on: 01353 665141

Queue Management Solutions

Amazon go queue

The Brits find queuing second nature especially at large events, product launches & popular restaurants. However, in other parts of the world, this isn’t always the case!

Recently Amazon opened a checkout free concept store in Seattle designed to help eliminate queuing whilst removing cashiers at the same time.  The principle is that you help yourself to goods and as you leave the store your Amazon registered credit card is billed.

On opening day, locals flocked to the store to investigate the new idea and ironically had to form a queue because of the number of people that turned up!  Needless to say, Amazon had to pull out the barriers and start managing the queues!

When it comes to queue management there are a couple of options but they do the same job; to ensure your customers form an orderly queue and have access to designated areas only.

Classic rope and post barriers are the top of the range when it comes to appearance.  They not only look good but are also perfect for creating V.I.P. areas and are used predominantly in upmarket car showrooms, red carpet events and 5* hotels. These are available in polished silver and gold with a range of velvet and twisted ropes, offering an opulent appearance.

When it comes to retractable barriers make sure you pick a colour that stands out and is easy to recognise, especially if they are being used in an area where lighting is limited or a hazard needs highlighting. To maximise your brand image choose a printed belt with company colours and make sure there are no gaps when forming your lines. Perception is reality and if people think they can sneak through an opening to save time they will!

Whichever queue management method you choose it is important to ensure you are using the correct number of stanchions, posts and ropes. There is nothing worse than seeing an overstretched rope or belt and it can be dangerous.

Adopt the simplify to amplify technique, create a distinctive queuing system which is organised and purposeful, without gaps to amplify the importance of your chosen pathway and ensure the correct brand image is given to your business.

For any questions or queries on finding your queue management solution just email sales@bhma.co.uk or call 01353 665141.